Confitone Customer Excellence: Master Policy (2026)
1. The “Perfect Fit” & Replacement Policy
Instead of traditional returns, we prioritize speed and customer convenience.
- Size Exchanges: If the product does not fit, the customer keeps the original (to gift or donate) and we send a new size 100% free. (Limited to one exchange per product type per customer).
- Damaged/Defective: Customer must provide a photo/video of the defect. Once verified, a replacement is sent immediately. No return of the damaged item is required.
- Lost Packages:
- In-Transit: If no tracking movement for 15+ business days, we reship for free.
- Delivered: If marked “Delivered” but missing, we encourage checking with neighbors; Confitone is not liable for “porch piracy” but may offer a discount for a replacement at our discretion.
2. The 30-Day Transformation Guarantee
We sell tools for progress, not “magic pills.”
- The Trial: Customers are encouraged to use the product for 60 days to see the full thermogenic and compression benefits.
- Transparency: We explicitly state that results vary based on individual activity, diet, and habits.
- Refund Request: If a customer is unsatisfied after 60 days of consistent use, they are eligible for a full refund or a personalized fitness consultation.
3. Standard Refund SLA
Clear timelines to reduce customer anxiety.
- Approval: Once a refund is authorized, it is processed within 24 hours.
- Bank Timeline: Funds will appear in the customer's original payment method within 3-10 business days.
- Exclusions: Original shipping fees are non-refundable.
4. Legal Disclaimers
Protecting the brand from liability.
- Medical: Products are not medical devices. Users with circulatory issues should consult a doctor.
- Results: Testimonials are individual experiences and do not guarantee identical outcomes for all users.
SMS/WhatsApp Messaging Policy
Mobile Messaging Terms and Conditions
By subscribing to Confitone mobile alerts, you agree to receive recurring automated marketing messages and shopping cart reminders at the phone number provided at the time of opt-in.
Explicit Consent
You must provide clear consent to receive these messages. This is done via our website signup forms or by texting a specific keyword to our designated number.
Opt-Out
You can cancel the SMS/WhatsApp service at any time. Just text “STOP” to the short code or reply to our message. After you send the message “STOP” to us, we will send you a reply to confirm that you have been unsubscribed. After this, you will no longer receive messages from us.
Help
If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance.
Frequency
Message frequency varies based on your interactions with our site.
Costs
As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Privacy
We value your privacy. We will not share, sell, or lease your phone number or opt-in data with third parties or affiliates for marketing/promotional purposes.
Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at:
Confitone
Torchline Group LLC DBA Confitone
505 S. Snowmass Circle
Superior, CO 80027, USA
Email: help@confitone.com